Page 53 - South Mississippi Living - September, 2026

The Women of
Island View Casino Resort
Behind every successful casino is a team of operational leaders who
ensure the gaming floor delivers an exceptional experience around
the clock. Whether overseeing slot operations, table games, the
Players Club, or sportsbook operations, these leaders are the driving
force behind outstanding guest service, operational excellence, and
long-term customer loyalty.
These leaders combine operational expertise with strategic
thinking and a people-first approach. They work with many
departments including marketing, security, surveillance, food and
beverage, hotel operations, and finance to deliver a seamless and
memorable guest experience.
Slot operations leaders maximize the performance of electronic
gaming devices through strategic performance analysis,
equipment management, and innovative promotional initiatives.
Working closely with technicians, marketing teams, and data
analysts, they continuously optimize the gaming experience while
driving operational efficiency and revenue growth.
Table games leaders oversee dealers ensuring game integrity,
regulatory compliance, effective staffing, and exceptional guest
service. Their ability to make decisions under pressure while
maintaining professionalism and fairness is essential to delivering
a premier gaming experience.
Players Club leaders build lasting guest relationships by
managing loyalty programs, tournaments, and promotions.
They are responsible for enrolling new members, recognizing
guest value, resolving service issues, and creating personalized
experiences that strengthen loyalty and encourage repeat
visitation.
Sportsbook operations leaders oversee one of the
casino’s fastest-growing areas of business. They ensure
the integrity and efficiency of wagering operations by
managing betting activity, supervising team members,
maintaining compliance with gaming regulations, and
delivering exceptional guest service. Working closely
with vendors, marketing, and technology teams, they
help create an exciting, seamless betting experience
while responding quickly to changing sporting events,
guest demand, and market conditions.
The impact of these leaders extends far beyond
daily operations. They are shaping the future of
the organization by developing high-performing
teams, mentoring emerging leaders, and fostering
inclusive workplace cultures where employees can
thrive. Through their integrity and commitment, they
demonstrate that leadership is measured not only by
results, but by the people they inspire along the way.
Their contributions strengthen the success of Island View
while helping shape the future of the gaming industry.
MEET THE WOMEN OF
Gaming Operations
(Left to right)
Dawn Davis, 6 years, Floor Supervisor
Cassie Johnson, 8 years, Sports Book Supervisor
Taylor Holzhauser, 8 years, Floor Supervisor
Candy Johnson, 19 years, Slot Shift Manager
SOUTH MISSISSIPPI Living | www.smliving.net (Not pictured)
Josie Tam, 19 years, Casino Shift Manager
Nicole Burch, 15 years, Table Games Admin Manager
Mary Johnson, 19 years, Floor Supervisor
Latanya Thompson, 1 year, Floor Supervisor
Angela Boykin, 20 years, Slot Shift Manager
Gwen Loftin, 9 years, Slot Shift Manager
Sarah Brueckner, 5 years, Slot Shift Manager
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